Digital Content Policy
Please read our return and refund policy carefully before making a purchase. All items in the TravianVA Shop are digital goods delivered instantly to your account.
Instant Delivery & Service
- Service Type: Virtual Gold is considered Digital Content that is provided immediately upon payment.
- Final Sales: All transactions are final. No refunds will be issued for "change of heart" or account bans due to rule violations.
- No Withdrawal Rights: By completing a purchase, you agree that the digital delivery begins immediately and you waive your right of withdrawal (Directive 2011/83/EU).
authorized reseller: Our official merchant of record is Paddle.com. They handle all secure payment processing, invoicing, and local tax compliance.
Technical Exceptions
In case of a verified technical error where Gold is not delivered after a successful transaction, we will credit the missing amount manually. To report such an issue, please contact us at [email protected] with your purchase receipt.